Details

For a small batch of appliances manufactured during December 2022 a possible assembly error may result in an internal gas connection not being adequately secured.  This may cause a small internal gas leak during operation which will stop the water operating and leave it in a safe condition.

However, any subsequent attempts by consumers at re-lighting the burner in accordance with the instructions may result in a flame flash extending beyond the boundary of the access door which presents a risk of injury.

• If the water heater is operating normally there is no internal gas leak and it can continue to be safely used until an authorised technician completes the free in-home check.


• If the water heater stops operating before an authorised technician completes the free in-home check, consumers must not attempt to relight the burner.